Kalm Ice Bath Cold Plunge Tub

• 2 Week Fulfilment Time

By placing an order, you confirm that you have read, understood, and accepted the following policies.

Returns

Our policy lasts 15 days from the arrival date. To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We accept returns on products that were shipped out by us if the item is faulty due to an error on our end (e.g. wrong item or damaged item). Item(s) must be returned together with proof of purchase, poducts should be unused.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

To complete your return, we require a receipt or proof of purchase. Please contact our support team via [email protected] for more information.

Please be informed that you have to pay the return shipping fee.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time (2-5 business days) before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Cancel order

You can cancel your order 100% within 6 hours from the purchase time of the same day for a 100% refund.

If you cancel your order from 6 hours to 12 hours, we will be sending your item to your address from our warehouse. Therefore, please be informed that a management, processing and transaction fee (30% of your total order value) will be applied for the cancellation.

If after 12 hours, and your item is in transit, we cannot cancel your order.

A full refund only applies to switching orders. Once you place new orders, our system will automatically cancel old orders and refund 100%.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us.