Returns
Buying a cold plunge sight-unseen is a leap. Our job is to make the landing soft: a 30-day try-it-cold guarantee, no restocking fee on uninstalled products, and a human on the other end of the text when something isn't right.
The 30-day try-it-cold guarantee
You have 30 days from delivery to return any uninstalledproduct — no restocking fee, no forms, no interrogation. Keep the original packaging if you can; it makes the return freight simpler and protects your refund.
Already filled it or plugged it in?
Text us anyway. If you've used the tub we can sometimes still take it back — it gets resold as “open box,” so we deduct that markdown from your refund. We'll tell you the exact number before you decide anything.
Damaged on arrival
Freight happens. Note any visible damage with the driver at delivery if you can, then text (608) 909-8117a photo or video. We diagnose most issues on the first reply, file the claim for you, and push the manufacturer to get replacement parts moving fast — you don't chase anyone.
After 30 days
The manufacturer's warranty applies — see the per-brand warranty breakdown for lengths and coverage. Something breaks in year two? Same deal: text us a photo and we handle the claim with the maker.
How to start a return
Text (608) 909-8117 with your order number and a sentence on why it's coming back (helps us fix what we can). We reply within 4 hours on weekdays with the return authorization and freight instructions. Refunds go to the original payment method once the unit is back and checked over.
Text us before you box anything up. Real humans, weekdays 9am–5pm CT, replies within 4 hours.
Text (608) 909-8117